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SHIPPING AND RECEIVING PROCEDURES AT CENTRA FACILITIES

DETAILED GUIDANCE ON HOW TO SEND, RECEIVE, AND RETRIEVE PACKAGES AT CENTRA FACILITIES, INCLUDING AFTER-HOURS DELIVERY SUPPORT.

CENTRA Digital provides secure and efficient shipping and receiving services to support the logistical needs of customers operating within our data centers. Whether you’re sending equipment to a site, picking up a delivery, or coordinating an outbound shipment, this article outlines what to expect and how to ensure a smooth process. 

Incoming Shipments 

Customers may ship equipment and materials directly to a CENTRA facility, but all deliveries must follow the facility’s receiving protocols. 

General Guidelines: 

  • CENTRA recommends notifying the facility in advance of any incoming shipment. 
  • For large or high-volume deliveries, a minimum of 48 hours’ notice is required so personnel can assist and space can be allocated. 
  • After-hours deliveries must be coordinated in advance by opening a support ticket. 

If a shipment arrives without prior notice, CENTRA may: 

  • Refuse the delivery 
  • Or, accept the delivery and open a support ticket to notify the customer 

What CENTRA Will Do Upon Acceptance: 

  • Verify the shipment is addressed to an active customer at that site 
  • Count and inspect the packages for visible damage 
  • Sign for the shipment 
  • Open a support ticket with details including sender, recipient, carrier, tracking number, and package description 

Mail and Small Packages 

  • Mail delivery (e.g., USPS) is only available for customers with contracted office space. 
  • A mail slot will be assigned for the customer’s use, located in the facility’s shipping and receiving area. 
  • CENTRA does not offer outgoing mail services. 
  • Items sent via FedEx, UPS, or other trackable methods are treated as shipments and logged accordingly. 

Customer Pickup Process 

To retrieve packages stored at the facility: 

  1. Respond to the support ticket notification received upon delivery 
  2. A CENTRA employee will escort the customer to the shipping and receiving area 
  3. The customer will sign a pickup log that includes: 
  4. Pickup date and time 
  5. Delivery date 
  6. Customer name and signature 
  7. Number of packages retrieved 
  8. CENTRA employee's printed name and notes if applicable 

Additional Notes: 

  • Customers must pick up all items from a shipment at the same time 
  • No packages may be brought in or out through the facility lobby 
  • Customers must remove items from boxes before entering the data center floor 
  • Carts are available for transport and must be returned after use 
  • Customers are responsible for breaking down and disposing of packaging 

Outbound Shipments 

To send equipment or packages from a CENTRA facility: 

  1. Open a support ticket to notify CENTRA staff 
  2. Coordinate the pickup directly with your chosen carrier 
  3. Properly pack, label, and secure all outgoing items 
  4. Deliver the package(s) to the shipping and receiving area for pickup 

Customers are responsible for: 

  • Providing a valid shipping label 
  • Communicating with their carrier 
  • Supplying a Bill of Lading and account number 

If CENTRA is mistakenly billed for a customer shipment, a Remote Hands charge will be applied to recover the cost. 

Questions About Logistics or Delivery Coordination? Contact help@centradigital.com or your Customer Success Manager for help with inbound/outbound shipments or special delivery needs.