REQUESTING STANDARD AND NON-STANDARD REPORTS
LEARN HOW TO REQUEST CUSTOM DATA REPORTS OR COMPLETE SECURITY QUESTIONNAIRES, INCLUDING WHAT’S COVERED BY REMOTE HANDS BILLING.
CENTRA Digital provides reporting services to help customers track access, monitor equipment, and respond to third-party information requests. This article outlines what reports are available by default, how to request custom or specialized reports, and when additional charges may apply.
Standard Reports
CENTRA offers a range of standard reports that may be requested through your Customer Success Manager or support team. These include:
- Authorized access logs (where CENTRA-issued electronic security devices are in use)
- Cabinet power usage summaries
- Delivery and shipment logs
- Incident notification summaries
- Infrastructure availability status
Standard reports are included in your service and provided in a consistent format based on data available in CENTRA’s operational systems.
Non-Standard Reports and Requests
If you require a report that includes:
- Non-standard formatting or structure
- Consolidation of data across systems
- Tailored content for a specific audit, client, or regulatory submission
- Detailed inventory or access logs over a custom time range
CENTRA may treat this as a non-standard report. These reports are created manually or semi-manually and may incur a fee based on Remote Hands Services hourly rates. For example:
- A formatted vendor security questionnaire with multi-section responses
- Detailed rack-level inventory lists not included in standard tooling
- Access or audit logs formatted for submission to a regulatory body
- Tailored monthly reporting combining power, access, and service delivery data
These requests typically require coordination with your Customer Success Manager to confirm scope, timeline, and resource availability.
How to Submit a Request
- Open a support ticket or contact help@centradigital.com
- Specify the type of report, data fields needed, and delivery format
- Indicate if the report is part of a compliance or third-party request
- Include any deadlines or delivery expectations
If the request falls outside of CENTRA’s standard reporting scope, your team will receive a confirmation with estimated effort, expected turnaround, and any applicable charges.